Last Updated: June 1, 2026
While lumen-quasar is primarily an Australian-based company, we recognize that the General Data Protection Regulation (GDPR) may apply to some of our clients and website visitors who are located in the European Economic Area (EEA) or the United Kingdom. This page explains how we comply with GDPR requirements when processing personal data of EEA and UK residents.
When we process personal data of EEA or UK residents, we do so under one or more of the following legal bases:
If you are located in the EEA or UK, you have the following rights regarding your personal data:
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
You have the right to request correction of any information you believe is inaccurate or incomplete.
You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict processing of your personal data under certain circumstances.
You have the right to request transfer of your personal data to another organization or directly to you, where technically feasible.
You have the right to object to our processing of your personal data where we are relying on legitimate interests, direct marketing, or processing for research or statistical purposes.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.
You have the right to lodge a complaint with a supervisory authority in your country of residence or place of work if you believe our processing of your personal data violates GDPR.
For the purposes of GDPR, lumen-quasar is the data controller responsible for your personal data. Our contact details are:
lumen-quasar
Email: [email protected]
Address: Level 7, 142 Creek Street, Brisbane City QLD 4000, Australia
If you have any questions about our GDPR compliance or wish to exercise your rights, you may contact our Data Protection Officer at [email protected].
Your personal data is primarily stored and processed in Australia. When we transfer personal data from the EEA or UK to Australia or other countries outside the EEA/UK, we ensure appropriate safeguards are in place, such as:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the nature of our relationship with you.
When determining retention periods, we consider:
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay.
We may engage third-party service providers to process personal data on our behalf. When we do so, we:
Our use of cookies and similar tracking technologies is described in our Cookies Policy. We obtain your consent before placing non-essential cookies on your device.
We will only send you marketing communications if:
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We do not knowingly collect or process personal data from individuals under 16 years of age without parental consent. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
To exercise any of your GDPR rights, please contact us using the details provided above. We will respond to your request within one month, though this may be extended by two additional months in complex cases. We will inform you of any such extension and the reasons for the delay.
We may update this GDPR compliance statement from time to time. We will notify you of any material changes by posting the updated statement on our website with a revised date.